Synopsis - Diploma in Business English
Module 1: English Grammar (I)
Introduction - welcome to Business Training. An introduction to English grammar - the importance of word order - the structure of the simple sentence - how to start building sentences - exercises 1 and 2 - the eight parts of speech - the different types of noun - plural nouns - exercise 3 - gender - initial capital letters - articles, how to use them - exercises 4 and 5 - pronouns - personal pronouns - possessive pronouns - relative pronouns - ambiguous pronouns - other pronouns - exercises 6 to 8 - verbs and how they are used - exercise 9 - the idea of person - how to form and use verb tenses - present tense - present continuous tense (and important exceptions) - exercise 10.
Module 2: Comprehension
Making sure you understand what you read - for finding information - for making notes and summaries - for enjoyment - for examinations - exercises 11 to 15.
Module 3: An Introduction to Business
What is business? - the importance of profits - how profits are distributed, illustrated by a case history - the importance of price - cost plus method - the effects of competition - monopoly - government influences - durability of goods - distribution costs - supply and demand - channels of distribution - direct distribution - the retailer - the wholesaler - exercise 16 - summary - Section 1 examination paper.
Module 4: English Grammar (II)
Introduction - past tense - past continuous tense - future tense - perfect tense - present perfect tense - past perfect tense - future perfect tense - exercises 1 to 3 - active and passive forms of a verb - exercises 4 and 5 - auxiliary verbs - the infinitive - participles - regular and irregular verbs - exercise 6 - conjunctions - building longer sentences - exercises 7 and 8 - clauses and complex sentences - main clauses - subordinate clauses - exercises 9 and 10 - paragraphs - how to form the negative - the negative for all verb tenses - exercise 11 - how to ask questions - exercises 12 and 13 - adjectives - comparison of adjectives - adjectives to avoid - possessive adjectives - adverbs - comparative adverbs - exercises 14 to 17 - prepositions - common errors to avoid - exercises 18 to 20.
Module 5: Business Organisation
Types of business organisation - the sole trader - partnerships - companies - the principle of limited liability - the organisation chart - exercise 21 - the Board of Directors - the Managing Director - Finance Department - accounts - budgeting - wages - costings - Production Department - manufacturing - service and maintenance - production management - Marketing Department - market research - advertising - public relations - distribution - sales - Administration departments - planning - office management - personnel - service departments - buying - work study - organisation and methods - research and development - transport - information technology - exercise 22 - summary - Section 2 examination paper.
Module 6: Letter Writing
Introduction - the purpose of business letters - letter layout - letterhead and logo - reference(s) - date - recipient’s address - salutation - subject heading - body of letter - complimentary close - subscription - enclosures - PS - compliments slip - using figures - business letters on plain paper - exercise 1 - contents of a business letter - the opening paragraph - the ending - the body of the letter - exercise 2 - longer letters - exercise 3 - how to write letters - plan your letters - purpose - tone - attitudes in letter writing - politeness - helpfulness - sincerity - praise - apologies - references to religion - humour - checking your written work - exercise 4.
Module 7: Essential Services for Companies
Accountants - how to choose your accountant - lawyers - how to choose your lawyer - bank managers - how to choose your bank - bank accounts and loans - central banks - exercise 5 - other sources of help - insurance brokers - import/export agents - business consultants - chambers of commerce - foreign embassies - the British Council - exercise 6.
Module 8: Spelling
20 rules to help you spell better - exercises 7 to 10 - plurals - exercise 11 - homophones - exercise 12 - malapropisms - words that are often misspelt - summary - Section 3 examination paper.
Module 9: Developing your Writing Style
Introduction - write grammatically - write direct to your reader - give plenty of details - keep it simple - use familiar words - cut out padding - avoid repetition - avoid slang - avoid weak adjectives - avoid clichés - avoid swear words - idioms - jargon - ambiguity - exercises 1 and 2.
Module 10: Other ways of Communicating
Memoranda - exercise 3 - circulation slips - telegrams - fax - email - using the telephone - some dos and dont’s - other useful advice - exercise 4 - making international phone calls - answering international phone calls - dealing with complaints - exercise 5.
Module 11: Principles of Business Management
The manager’s job - running a small business - personal qualities - personal motivation - understanding people - enthusiasm - concentration - initiative - perseverance - self-discipline - making yourself more efficient - organise your time - list your jobs - keep a diary - delegation - exercise 6.
Module 12: Punctuation
Why punctuation is necessary - the full stop - the comma - exercise 7 - the colon - the semi-colon - the hyphen - exercise 8 - inverted commas - brackets - the dash - capital letters - exercise 9 - the apostrophe - the question mark - the exclamation mark - exercises 10 and 11 - abbreviations - summary - Section 4 examination paper.
Module 13: Correct Expression and Word Formation
Introduction - synonyms - antonyms - exercises 1 and 2 - homonyms - homophones - exercises 3 and 4 - word formation - building words - more about prefixes - more about suffixes - forming nouns from verbs - forming adjectives from other words - forming the negative by adding a prefix - exercises 5 to 8 - forming words by combining - alternative English - exercise 9.
Module 14: Specialist Business Letters
Here we provide examples of letters you might use in various situations - enquiry letters - response to an enquiry - sending a quotation - placing an order - acknowledgement letters - rejecting unwanted applicants - inviting an applicant to interview - rejecting applicants after interview - offering a job - arranging appointments - sending an invitation - accepting an invitation - rejecting an invitation - making a complaint - dealing with the complaint - chasing late delivery - an apology - account reminders - letter of reference - reservations - thanks for hospitality - letter of condolence - sales letters.
Module 15: Principles of Business Management Cont.
Allocating jobs - communicating instructions - leading and motivating people - exercise 10 - hiring staff - training and education - dismissing staff - exercise 11 - managing a small business - sales principles - finding and approaching customers - financial control - book-keeping - budgeting - cash flow - credit - exercise 12 - summary - Section 5 examination paper.
Module 16: Summarising Information
The main skills required to make a good summary: understanding, choosing relevant facts and re-writing - length of summary - examples of how to prepare a summary - exercises 1 to 3.
Module 17: Efficiency in the Office
Office equipment - what a computer can do for your business - word processing - desktop publishing - spreadsheets - databases - accounts and book-keeping systems - which computer should you buy - printers - photocopiers - communications equipment - fax machines - email - dictating machines - folding machines - addressing machines - mail franking machines - electronic scales - exercise 4 - how to dictate - how to use a dictating machine - using your secretary to save time - exercise 5.
Module 18: Report Writing
Different types of report - routine reports - special reports - technical reports - verbal reports - questions to ask when writing a report - form and layout of reports - title page - circulation lists - summary - table of contents - introduction - body of report and findings - conclusions - recommendations - appendices - bibliography and recommended reading - glossary - index - case study of constructing the report - planning the outline - gathering the information - arranging the information - selecting the material - interpreting the information - writing the report - presenting the report - exercises 6 and 7 - summary - Section 6 examination paper.
Module 19: Making Notes
Skills required for note-making: listening, watching or reading; thinking; deciding what is relevant - cutting out unnecessary material - abbreviations.
Module 20: Preparing Agendas and the Minutes of Meetings
Types of meeting - formal meetings - committee meetings - administration meetings - the aim of a meeting - the agenda - special vocabulary used for meetings - the conduct of a meeting - writing minutes - taking notes - drafting the minutes - style - exercises 1 and 2.
Module 21: How to get a better Job
Sources of jobs - replying to advertisements - preparing your CV - writing a covering letter - sending for an application form - attending the interview - what to do when you get the job offer - exercise 3.
Module 22: Coping with Stress
The causes of stress - working out what causes stress for you - learning to deal with stress - exercise 4 - summary - Section 7 examination paper.