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Key Notes - Past Issues


Article List
Key Notes - Issue 4
This month we show you how to deal with complaints – from both sides; give you ten tips on creating fictional characters that appear more real than your next door neighbour; tell you how to ensure your CV/resume hits the target and suggest five ways of keeping depression at bay.
Key Notes
STT Newsletter
Issue: 4
January 2009
  Key Notes

First, I’d like to wish you a happy and successful New Year!

Did you know that over 6,800 languages are spoken around the world. This is a huge number and, as you can imagine, some – like English and Mandarin – are spoken by many millions of people while others are used by only a few thousand people.

But, as the Internet spreads information and culture around the globe, everything seems to become more standardised – even the use of language. Although the number of people speaking English is expanding all the time, many more languages face extinction. It’s estimated that one goes out of use every fortnight!

So, you can see why it is so useful to be able to speak English fluently if you want to be understood world wide. But at the same time, if English isn’t your first language, cherish your own. It’s a wonderful part of your culture and heritage – something that should not be allowed to disappear without a fight.

And talking about the spread of English, Texas based ‘Global Language Monitor’ predicts that the English Language will celebrate the arrival of its 1,000,000th word within the next six months. New words are being added all the time and old ones falling into disuse. It makes you wonder what Shakespeare would make of it all. He was certainly not averse to making up words of his own if the need arose!

With all these words at our disposal it’s no wonder so many people want to write – whether for a hobby or to earn some extra cash. So, if you fancy yourself as a wordsmith why not check out our Comprehensive Creative Writing Course – it will give you the chance to experiment with different types of writing till you find the one that really suits you.

People are less willing than ever to put up with poor service or shoddy goods, so this month’s lead article gives tips on how to make a complaint politely but firmly. And, as the recession tightens, how to deal with those complaints and keep your customers loyal.

So, read on!

Diana Nadin
 Editor's Choice  Writing
Pouring Oil on Troubled Waters

Most people have to either make complaints or deal with them at some time. So here are some tips on how you can go about it so that you don’t cause offence but you do get the results you want.
more >>>
10 top tips for creative characterisation 

Long after readers have forgotten many other features of your book or short story, it will be your characters who will live on in their minds. And the stronger, the more colourful and the more striking your characters are, the more memorable they’ll be. 

more >>>
 Business  Couselling
Emailing Your Resume – Helpful tips for a professional look

Most people now email their Resume/CV when they are applying for a job – whether via one of the growing number of job sites on the Internet or simply in response to an advert in a newspaper or magazine. Here are some tips to help ensure that the way you send your details doesn’t let you down.
more >>>
5 steps to Overcoming the Blues – natural methods to fight depression

This brief article gives five extremely practical tips you can use in the fight against depression, without resorting to prescribed medication.
more >>>

 Course of the Month

Business English with Spoken English course

This course has been specially written for those for whom English is a second language. It will teach you how to use English correctly in business, commercial or administrative work.

You are given extensive instruction and practice in writing English and the Spoken English tuition develops your speaking and conversational ability.

This course is for anyone wanting to improve their English skills for professional or personal reasons.


 Best of the Web
They say ‘Probably the most exciting story and poetry site in the world. The site where you can explore and develop your writing skills, get support from our editors, publish your short stories and poems online, get feedback and writing tips and meet your fellow writers – all for free’. Certainly worth having a look!
Whether you want to improve your language skills, your English or simply broaden your horizons, you can’t do better than check-out this site on a regular basis. On the home page click on ‘Explore the BBC’, then click on ‘Learning’ and finally on ‘Business Studies’. There’s enough of interest to keep you going for months! Readable, up-to-date and research based information on Cognitive Behavioural Therapy from The Royal College of Psychiatrists.
 In Conclusion
Well, that brings us to the end of another issue. If you’re interested in reading blogs then why not visit you’ll find David Kinchin’s take on both writing and counselling interesting and, at times, thought provoking.

Until the next time!

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